Shipping Policy

Thank you for visiting and shopping at Nneka Infinite Collection.The following are the terms and conditions that constitute our Shipping Policy.
DOMESTIC SHIPPING POLICY
Shipment Processing Time
Orders are shipped from Atlanta, GA Monday through Saturday. 
"VIP Priority Processing" -
We ship "VIP Priority Processing" orders once daily Monday-Saturday.  If your order was placed before 12:30pm EST, your order will be shipped the same day.  All "VIP Processing" orders placed after 12:30pm EST will be processed first but will be shipped the following morning.
 
Non-VIP Priority Processing Orders
Orders are shipped daily Monday through Saturday.  Orders are typically processed within 1-2 business days but if we're experiencing a high volume of orders, your order can be delayed by 1-2 days. If you need your order to be processed sooner, please check the "VIP Processing" to have your order skipped ahead in line and processed the same day. 
Pre-Order Shipping
Outfits on pre-order will be shipped the date specified on the product page.  If you bought additional outfits that are available, they will be shipped on the date specified on the pre-order outfit's page.
If you purchase more than one preorder item, all items will be shipped on the latest preorder ship date.  We cannot split your order.  You can place separate orders if you need an outfit sooner.
 
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. 
Shipment method Estimated delivery time Shipment cost
USPS Priority Mail Express 1 Business Day Estimated at checkout
USPS Priority Mail 2 Business Days Estimated at checkout
USPS First Class Package 3 Business Days Estimated at checkout
USPS Parcel Select Ground 2-8 Business Days Estimated at checkout
* Please allow 1-2 days for your order to be processed if we're experiencing a high volume of orders.
 
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
 
Customs, Duties and Taxes
Nneka Infinite Collection is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
 
Damaged Package
Nneka Infinite Collection is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact USPS to file a claim.

Please save all packaging materials and damaged goods before filing a claim.
 
Lost Packages
Nneka Infinite Collection is not liable for any packages that are lost during shipping or stolen. If you did not receive your package and your tracking indicated that the package was delivered, please contact USPS to file a claim.
 
STILL NEED HELP??
Email us at [email protected]